As business speeds up, customers need service and products keep selling, it’s all too easy for firms to get swept up in business-as-usual and lose sight of reinforcing and safeguarding their processes to ensure everything is kept secure should issues surface. Often left as a job to ‘get round to’ in a quiet period, of course that downtime never arrives… until it’s too late.
Whilst it seems like common sense to implement and manage rigorous backup and disaster recovery procedures, statistics show that companies aren’t doing so as often as you would expect – and the consequences are devastating, for businesses of all shapes and sizes.
In the last five years, more than half of all businesses experienced a major outage of IT equipment that lasted 8 hours or more; the equivalent of a whole business day. 1 in 3 organisations were affected by a malware or ‘hack’-style attack, and despite preconceptions to the contrary, only 35% of disasters that resulted in business outages were as a consequence of natural causes. The rest were down to operational issues and human error.
Shockingly, just 2% of organisations who suffer from IT disasters are able to recover and revert back to business-as-usual within an hour. Consider this in terms of all of the businesses you deal with. This means that only 2 out of 100 would be able to resume service for you within an hour… the rest would be able to give no guarantees at all as to when you’d be able to interact with your usual products or services again.
This goes to show just how devastating such outages can be for customer service, but there’s a financial aspect to consider also. Heavy – and rapid – expenditure is often a result of lost sales, compensation made, and the cost of having IT equipment (both hardware and software) fixed and/or replaced. What’s more, data issues that culminate in legal breaches can bring large financial penalties and ongoing reputational issues that may occur later; even long after any problems have been resolved.
Realistically, not having a proper plan in place to deal with outages can be enough to sink your business entirely; and sometimes, in the space of minutes.
There are two main types of IT security protocol that need to be implemented and managed. The first is Back-Up; ensuring that all of the company’s data that could be vulnerable to loss in the event of a catastrophe is copied and replicated in a secure secondary location – so that it can be recovered if ever required. The second is Disaster Recovery, of which back-up forms part of. A Disaster Recovery plan is an all-encompassing process that allows all services to return to business-as-usual as quickly as possible in the event of an outage, breach or issue. It is this plan that is critical to the continuation of services without customer interruption or disappointment. It should be tested often to guarantee it is fit-for-purpose, and continually updated to fit the ever-moving requirements of the business.
The only way to ensure that your disaster plans are comprehensive enough to cover all eventualities and offer adequate protection from the ever-evolving threats that technology poses is to involve the experts. The ON IT team are able to advise on and implement procedures that are managed end-to-end from conception through to delivery. Get in touch with ON IT today to discuss your business’ idiosyncrasies and needs to work into them. Protect your customers, protect your company, protect yourself.